If you’ve been looking for a flexible, rewarding job with plenty of great benefits and a unique, employee-focused culture, AnswerFirst is where you want to be. And if you want to work from home in Colorado, work from home in Delaware, or work from home in Georgia, Alaska, Indiana, North Carolina, and Tennessee, we’ve got you covered.
We’re now hiring in all of these states (as well as a few others), and we make it easy to get started – even if you’ve never worked from home or worked remotely before.
So read on, learn more about AnswerFirst and our open positions, and see why you should choose us if you want to work from home in Indiana or any of the other states in which we’re hiring!
Join Our Team To Work From Home In Your State – We’re Hiring For 7 New Areas
As mentioned, we’ve started recruiting workers in 7 new states:
- North Carolina
And, we are still hiring in these states:
- New Hampshire
- South Dakota
Thanks to our business model, it’s easy to work at home in Tennessee or work at home in North Carolina (or any other state) with AnswerFirst. You don’t even need much equipment! Get started with a laptop, headset, a second monitor, internet service, a webcam and a battery backup. We provide the software and training.
Interested? Keep reading to learn more about what we do at AnswerFirst, and for details about what your role will be if you choose to work from home in Alaska or any of our other target states as a Customer Service Professional (CSP).
What Is AnswerFirst? Understanding What We Do
AnswerFirst is a 24/7 call service. We serve thousands of clients across dozens of industries, and we’ve been operating in the industry since 1998. But we do more than just answer phone calls.
We provide a wide variety of call answering services. For example, companies may hire AnswerFirst to act as a “virtual receptionist,” forwarding calls to relevant contacts, taking notes, scheduling meetings and appointments, and for other such purposes. A Customer Service Professional (CSP) would be responsible for handling all of these tasks in accordance with the guidelines provided by the client.
Or, a company may choose us to provide basic customer support services, to process customer returns from an eCommerce store, or to provide basic technical support. The specifics of what we do vary for each company – so no two calls are exactly the same!
If you want more information about what we do and how our business works, feel free to browse our website, and see why AnswerFirst is trusted by thousands of businesses around the globe.
Why We’re Hiring – Explaining The Customer Service Professional (CSP) Role
Now that you know what AnswerFirst does, let’s explain the Customer Service Professional (CSP) role in a bit more detail.
CSPs are responsible for handling inbound phone calls from a variety of different business partners. In your role as a CSP, you’re expected to handle these phone calls with care and professionalism. In your role, you must be able to handle tasks including, but not limited to:
- Answering phone calls
- Taking messages and orders
- Opening support tickets
- Scheduling appointments and managing calendars
- Notifying business partners of emergencies
- Processing and handling a variety of business processes, such as parcel returns
- Providing support via chat
- Processing requests via email
CSPs are expected to be able to work independently for extended periods of time. To be a good CSP, you must be an active listener, empathetic, and have the ability to follow a variety of scripts and instructions, which may differ depending on each phone call.
You must also be able to capture information accurately, consistently provide an excellent customer service experience, and represent AnswerFirst’s clients well by maintaining a professional, positive attitude at all times. In addition, you must be tech-savvy enough to navigate computer issues and connectivity issues.
How Much Does It Pay? Are There Any Opportunities For Advancement?
If you are hired as an AnswerFirst CSP, you will be guaranteed hourly pay. Check this page for current pay rates. There are also plenty of opportunities for advancement for dedicated, driven, and motivated CSPs, so this is just the beginning at AnswerFirst!
If you’re interested in learning more about what your role would be if you worked from home with AnswerFirst, you can see a preview of the type of calls you may be answering on this webpage. And if you’re interested in working with us, don’t wait. Apply today, and see if you’re a good fit for our growing team.
The Benefits Of Working From Home With AnswerFirst
Wondering why you should consider working from home in Alaska or any other area where we’re recruiting Customer Service Professionals? Here are just a few benefits of working from home in your state.
- No commute – The average commute in the United States is more than 23 minutes. By choosing to work from home in Colorado or your state with AnswerFirst, you can save up to 45 minutes or more per day – and spend that time doing something more productive than driving to or from the office.
- Flexible scheduling – At AnswerFirst, we offer 24/7 call answering services. That means that we offer more than standard 9-5 shifts. We can schedule you for shorter blocks of time, for late-night shifts, and provide many other scheduling options that fit your lifestyle. Whether you’re a night owl, a student, or a parent, we can work with you to create a work schedule that’s right for you.
- No dress code – We expect all of our CSPs to remain professional when answering the phone, of course, but there’s still no dress code required to work from home in Delaware or any other state with AnswerFirst. You can stay comfortable, and you don’t have to spend a bunch of money on a new wardrobe.
Apply Today To Start Working From Home In Your State
If you’re interested in working from home in Georgia, Alaska, Indiana, Colorado, Delaware, North Carolina, or Tennessee, we want to hear from you. If you need more information about your career opportunities at our website, please visit our recruiting website for more details.
And if you’re ready to apply and get started with AnswerFirst, just click here to see how you can join our CSP team, and take the first steps toward a rewarding, interesting, and flexible career as an AnswerFirst CSP.