Our People Make The Difference

AnswerFirst is a 24/7 phone answering service and inbound call center serving thousands of clients around the globe.

Meet AnswerFirst

AnswerFirst has been connecting people with answers since 1998. The business has grown exponentially since then, with our Tampa headquarters serving primarily as a corporate office and training center for our staff. Our CSP’s are all Florida based personnel, with a goal on the horizon to expand nationwide. We provide solutions for our clients 24/7/365 days a year.

Our Vision

AnswerFirst envisions a healthy world filled with happy people enjoying exceptional customer care.

Our Values

Above all we value integrity, respect, accountability & diversity.

Our Mission

To ensure stakeholder success through sound economic, social & environmental policies, resulting in global growth.

We Love What We Do

At AnswerFirst, you’ll uncover challenges that enliven you as you grow professionally and explore many career opportunities based on your interests and abilities. We recognize joyful, ambitious and skillful individuals with a work space that encourages individuality and teamwork while encouraging innovative ideas and philanthropic thinking.

We’ve Been Certified As A Great Place To Work Every Year Since 2018
GPTW 2020 Logo

We are very proud of our team and the culture we’ve built. We feel honored that the individuals who make AnswerFirst the amazing organization that it is today continue to validate the pride we have in our workplace with their positive feedback.

Tampa Bay Top Workplaces 2018 Logo

We are truly honored and grateful to be ranked #7 out of 50 small businesses on the 2018 list of Tampa Bay’s Top 100 Workplaces! A huge “THANK YOU” to all of our employees for creating a work environment that is absolutely amazing!!

Great Places To Work For Women

Great Place to Work and FORTUNE have honored us as one of the 2018 Best Workplaces for Women. The ranking was based on anonymous survey feedback representing more than 4.5 million US employees from Great Place to Work-Certified companies.

AnswerFirst Answering Service Career Opportunities

Customer Service Professional

AnswerFirst Customer Service Professionals handle inbound activities for a multitude of business partners. Our Customer Service Professionals must display a positive attitude, organizational skills, patience, and the ability to perform well under pressure in a remote environment.

Is this a good job for you?

Our successful remote staff has the ability to work independently for extended periods of time, free of external interruptions. They remain engaged by listening with empathy, following scripts and instructions, communicating effectively, and capturing accurate information to create stellar customer service experiences at every opportunity.

Job responsibilities include message taking, order taking, opening trouble tickets, scheduling appointments, and notifying our business partners of emergencies. All Customer Service Professionals must be technically savvy to navigate and troubleshoot individual computer and connectivity issues.

Our team serves as both leaders and ambassadors for our clients. This relationship requires a strong and accountable work ethic, self-motivation, a positive attitude, and the ability to work with a diverse group of professionals. If you would like to be part of an innovative future, apply with AnswerFirst.

What can you expect to earn?

As AnswerFirst Customer Service Professionals gain experience and advance through our training programs, their earning potential grows.

Here’s information about starting pay for the different tiers of the Customer Service Professional (CSP) position:
  • Level 3 CSP: Greater of $17.50 per hour or $0.44 per minute
  • Level 5 CSP: Greater of $18.54 per hour or $0.464 per minute
  • Level 7 CSP: Greater of $19.67 per hour or $0.49 per minute
  • Level 8 CSP (Tier 2): Greater of $20.60 per hour or $0.515 per minute
  • Part Time Shift Leads: P/T – $22.66 per hour

(P/T for this purpose means working less than 40 hours per week in this position)

Contact Center Positions (CC):
  • Full Time CC Shift Leader: $57,700 per year plus 0.05% (max 0.20%) of company revenue.

Click here to learn more about benefits that are available to both full and part-time employees who work more than 30+ hours per week.

Please Note: AnswerFirst believes in promoting individuals from within instead of hiring from outside of the company. All job opportunities are posted internally first. From the 1st day of employment you will be on a path to better yourself, add to your skillset and discover new opportunities. Moving up or into another position or department is common and encouraged.

What type of customer service calls will I be handling for the company?

Before You Apply

Working From Home

The following list of basic requirements are necessary for success:

  • Candidates must reside in the U.S.
  • Approved, private and secure work space
  • Personal computer with dual monitors, webcam, video & sound
  • Anti-virus software configured to automatically update
  • USB headset with a noise canceling microphone
  • High-speed, direct internet access (no wireless)
  • UPS battery back-up power supply

Important Requirements For Remote Work

To ensure a productive and safe home office setup, it’s essential to create a space that mirrors a professional office environment. Your workspace should be a dedicated, private area like a spare bedroom, designed to minimize distractions and noise from household activities. It should be well-lit, ventilated, and ergonomically set up to accommodate your workstation and equipment safely.

You’ll need to ensure that your work area is organized, free from hazards such as loose cords or clutter, and equipped with necessary safety features like smoke detectors and fire extinguishers.

Additionally, maintaining secure and proper storage for files and equipment will safeguard against damage and unauthorized access, keeping your work and data protected.

Benefits

We offer benefits to our full-time and part-time employees after six months of continuous employment working an average of 30+ hours.

Benefits include:

  • Dental
  • Vision
  • Health
  • Health Spending Accounts
  • Supplemental Insurance

We also offer paid vacation that begins accruing from your first day and a 401k plan is available after 1 year of full time employment.

In addition to our comprehensive benefits package, we’re excited to offer a range of additional resources and support services through our partnership with ADP.

These tools and benefits are designed to enrich your work-life balance and overall well-being:

  • Mobile Solutions: Stay connected and manage your benefits with ease using the ADP TotalSource Mobile App and MyLife Website. These platforms offer convenient access to your benefits information, along with valuable health, wealth, life, and work tips through regular newsletters.
  • Personalized Support: Our MyLife Advisors are here to provide account support, available Monday to Friday from 8 am to 11:30 pm EST. Whether you need help accessing your account or assistance navigating the portal, MyLife Advisors are available to help!
  • Employee Assistance Program (EAP): Access confidential counseling, guidance, and support services through our EAP offering. This program is designed to help you navigate personal or professional challenges, ensuring you have the support you need.
  • Wisely Direct Card: Enjoy the convenience of the Wisely Direct card, offering no hidden fees and the possibility of receiving your pay up to 2 days early, providing greater flexibility with your finances.
  • Voluntary Benefits: We extend voluntary benefits to our part-time employees (minimum of 15 hours per week), including a variety of options to suit your individual needs.
  • LifeMart Discounts: Save money on everyday expenses and special purchases with LifeMart, an exclusive discount program available to our employees.

Our collaboration with ADP enhances our commitment to providing a supportive and rewarding work environment. By offering these additional benefits, we aim to empower you with the tools and resources to achieve both personal and professional success.

Ready to Apply?

You will need to set aside about an hour of uninterrupted time to complete the evaluations in the application process. The application process should not be completed from a mobile device or tablet that would prevent less-than-ideal results on a typing assessment.

FAQs

Our hiring process involves several steps to begin with an online application process via our recruiting website join.answerfirst.com. This process includes uploading a current resumé and completing an employment application; you will also find specific required evaluations that must be completed to move forward with the process. These evaluations help us identify the right candidate with the skills, experience and personality traits that will make an ideal fit for a position in our company. Then recruiters make contact with those who qualify to schedule an initial screening interview to discuss the results from the evaluations, all previous job history and experience as it relates to the position we are seeking to fill within our organization to identify “A” players who will be an ideal candidate to join our team.

The process can be lengthy to ensure we find the right fit. This takes at least 4 weeks or more depending on business needs and interview schedules.

The training class requires a 40 hour week commitment for a duration of at least 4 weeks. During this time you will be working in both a virtual class setting and independently. You will be required to successfully complete each module of training before moving to the next section. Should you fall behind you may be required to complete additional practice and/or training modules outside of the normal class schedule.

The first week of class is focused on the functionality of our systems, as well as our company policies and procedures. During the following weeks you will work one-on-one with an AnswerFirst Trainer, using both simulated and test calls. Once you have successfully completed both of the training sessions you will then begin to take live calls under supervision.

Upon successful completion you will be offered a position with AnswerFirst. From there you will be scheduled to take live calls and will continue to work closely with a member of the Training department, who will work to ensure you have the tools, support and any additional training necessary for your success. You will also be provided with your scheduling credentials and assigned a Buddy to assist you with any questions you have as you begin your journey forward with AnswerFirst.

Yes, we encourage learning new skills to advance your career.

Adding new skills also increases earning potential, while adding value to your career. AnswerFirst would like to provide employees with every opportunity for advancing to other positions or opportunities within the company. Approval of progression or promotions depends largely upon training, experience, work record, and business need. However, AnswerFirst Communications, Inc. reserves the right to look outside the company for potential employees.

Yes, we offer benefits to our full-time and part-time employees after six months of continuous employment working an average of 30+ hours. Click here to learn more about what we offer.

We encourage all candidates interested in this position to listen to a small sample of calls. These are available above, in the Customer Service Professional job description.

We partner with businesses around the globe to offer contact center solutions for any type of business or organization. Our Customer Service Professionals are required to provide high quality service on behalf of our clients for every interaction.

We are a 24/7/365 contact center that supports our business partners and their clientele when they are unavailable. We work nights/weekends and holidays to meet their needs. Schedule availability is discussed during the hiring process to match our business needs and will be expected to be maintained if selected. Flexibility in availability is ideal. Our full-time staff typically work an 8 hour shift working at least one day on the weekend and an additional day off is provided during the week. Schedules vary based upon need. Schedules are always prepared based upon the employee availability commitment made by new hires when hired. Schedules are posted 1-2 weeks in advance.

Yes, new hire training is paid. Advanced training courses are also available to further your skills and advance your career.

With rapidly changing technology and rising consumer expectations, we must always be prepared to adapt to change. With change comes challenge and a wealth of personal and professional growth opportunities.

Our leadership team is continuously tasked with developing the next generation of new leaders for our organization. This process includes identifying opportunities to improve performance, while gaining insight to assist with career planning and improving the business. All staff are assessed regularly, including surveys to help identify additional opportunities for success.

Teamwork makes the dream work! Our success depends heavily upon partnering with our staff to promote encouragement, motivation, teamwork and cohesiveness and celebrating accomplishments.