Customer Service Professional

Ready for a new career where you control your earnings and your future?

Is this a good job for you?

AnswerFirst Customer Service Professionals handle inbound activities for a multitude of business partners. Our Customer Service Professionals must display a positive attitude, organizational skills, patience, and the ability to perform well under pressure in a remote environment.

Our successful remote staff has the ability to work independently for extended periods of time, free of external interruptions. They remain engaged by listening with empathy, following scripts and instructions, communicating effectively, and capturing accurate information to create stellar customer service experiences at every opportunity.

Job responsibilities include message taking, order taking, opening trouble tickets, scheduling appointments, and notifying our business partners of emergencies. All Customer Service Professionals must be technically savvy to navigate and troubleshoot individual computer and connectivity issues.

Our team serves as both leaders and ambassadors for our clients. This relationship requires a strong and accountable work ethic, self-motivation, a positive attitude, and the ability to work with a diverse group of professionals. If you would like to be part of an innovative future, apply with AnswerFirst.

What can you expect to earn?

As AnswerFirst Customer Service Professionals gain experience and advance through our training programs, their earning potential grows.

Here’s information about starting pay for the different tiers of the Customer Service Professional position.

  • Level 3 CSP – Greater of $17.00 per hour or $0.42 per minute
  • Level 5 CSP – Greater of $18.00 per hour or $0.44 per minute
  • Level 7 CSP – Greater of $19.00 per hour or $0.46 per minute
  • Level 8 CSP (Tier 2) – Greater of $20.00 per hour or $0.48 per minute

Part Time Shift Leads – P/T – $21 per hour

(P/T for this purpose means working less than 40 hours per week in this position)

Contact Center Positions (CC)

Full Time CC Shift Leader – $56,000 per year plus 0.05% (max 0.20%) of company revenue.

Please Note: AnswerFirst believes in promoting individuals from within instead of hiring from outside of the company. All job opportunities are posted internally first. From the 1st day of employment you will be on a path to better yourself, add to your skillset and discover new opportunities. Moving up or into another position or department is common and encouraged.

Ready to Apply?

Click the Apply Now button in the top menu.

You will need to set aside about an hour of uninterrupted time to complete the evaluations in the application process. The application process should not be completed from a mobile device or tablet that would prevent less-than-ideal results on a typing assessment.