At AnswerFirst, we believe in the power of appreciation.

Recognizing the hard work and dedication of our Customer Service Professionals is not just a part of our culture; it’s a key driver of our success.

That’s why we’re proud to highlight our unique recognition program, designed to motivate and celebrate our team members who go above and beyond in delivering exceptional service.

Professional of the Month: A Culture of Appreciation

The cornerstone of our recognition program is the “Professional of the Month” award. This prestigious accolade is not just about acknowledging excellence; it’s about celebrating the individuals who make our clients’ experiences remarkable.

How It Works

Our program is built on direct feedback from those who matter most – our clients and their callers. When a team member receives a “Cheer” for positive feedback, it’s more than just a pat on the back. It places them in contention for the coveted “Professional of the Month” title. But it doesn’t stop there. We also consider other crucial factors, such as quality call scores and consistent attendance, ensuring a holistic view of each employee’s contributions.

More Than Just Recognition

The winner of the “Professional of the Month” isn’t just featured on our company Intranet as a token of our appreciation; they also receive a $200 bonus. This tangible reward is our way of saying “thank you” and serves as an incentive for all team members to strive for excellence in their roles.

Why It Matters

Our recognition program is more than just an internal accolade; it’s a reflection of our commitment to excellence in customer service. By celebrating the achievements of our Customer Service Professionals, we reinforce the importance of their role in our organization and the impact they have on our clients’ success.

Through this program, we aim to not only motivate our team but also to foster a positive and supportive work environment where excellence is recognized and rewarded. It’s one of the many ways we ensure that AnswerFirst stands out as a leader in customer service, committed to both our clients and our employees.