Project Description

Customer Service Professional

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AnswerFirst Customer Service Professionals handle inbound activities for a multitude of business partners. Our Customer Service Professionals must display a positive attitude, organizational skills, patience and the ability to perform well under pressure in a remote environment. Our successful remote staff have the ability to work independently for extended periods of time, free of external interruptions. They remain engaged by listening with empathy, following scripts and instructions, communicating effectively, and capturing accurate information to create stellar customer service experiences at every opportunity.

Job responsibilities include message taking, order taking, opening trouble tickets, scheduling appointments, and notifying our business partners of emergencies. All Customer Service Professionals must be technically savvy to navigate and troubleshoot individual computer and connectivity issues. Our team serve as both leaders and ambassadors for our clients. This relationship requires a strong and accountable work ethic, self-motivation, positive attitude, and the ability to work with a diverse group of professionals. If you would like to be part of an innovative future, apply with AnswerFirst.

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You will need to set aside about an hour of uninterrupted time to complete the evaluations in the application process. The application process should not be completed from a mobile device or tablet that would prevent less than ideal results on a typing assessment.