During this unprecedented time of uncertainty, AnswerFirst has continued to provide essential services to our clients around the globe.
While we hope for the best with respect to the COVID-19 pandemic, we are prepared for all possible outcomes with respect to the professional services we provide and keeping our employees safe. Thousands of companies around the globe partner with, and rely on, AnswerFirst’s ability to always be available. Our fully remote front line staff ensure we are always available to our clients, whenever they need us.
Since 1998 we have served through many natural and weather related disasters, terrorist attacks, epidemics and pandemics.
While others have hunkered down, we continue to show up every day. Now more than ever, we are able to provide relief to our clients. AnswerFirst is there to help so that our clients don’t have the added stress of figuring out how they will continue to handle their business communications even when the world is essentially shut down. There is no worry about who will answer their calls, how will they be distributed or how missed communications will impact their customers who rely on them. We developed policies and fine-tuned our procedures to transition our back office support staff to a fully remote workforce too. As a result, we can continue to support our current clients and new clients alike, regardless of where we are.
We have staff ready and waiting to assist with any changes to call flows or adjusting our script to ensure we convey the right information to their callers. Whatever is needed, we are here to help. While many companies are in an unfortunate positions and furloughing their employees, reducing hours or, even worse, being forced to close their businesses, we at AnswerFirst are extremely thankful that we can continue to hire new employees.
We must move forward and continue to be prepared for any disaster that comes our way.
If you feel you are up for the challenge of our 24/7 365 day essential business, then apply today for our remote customer service professional position. Applications are always accepted here.
Just remember, to join AnswerFirst you must be prepared to weather any storm with us. Stay safe everyone!